Assistant District Manager

Job posting
Closing date: 27 July 2019

About the organization

Social Security has provided financial protection for our nation's people for over 80 years. Chances are, you either receive Social Security benefits or know someone who does. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history. We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of your information — helping you secure today and tomorrow. Social Security is committed to helping maintain the basic well-being and protection of the people we serve. We pay benefits to over 60 million people including retirees, children, widows, and widowers. Learn more about us at


As a Claims Specialist with SSA, you will contribute to the Agency's mission through direct and personal service to the public. Claims Representatives interview applicants for benefits, determine a claimant’s initial eligibility for Social Security benefits, and analyze any evidence that will help make that determination.

These employees obtain, clarify, and verify data used to analyze claims and make benefit decisions. A Claims Specialist:

•Provides direct service to the public

•Conducts interviews and adjudicate customer’s claims for retirement, survivors and disability benefits

•Works with beneficiaries to establish continuing eligibility for payment.

•Provides assistance with administrative appeals.

•Authorizes payment

•Offers referral services

•Identifies and investigates potential program abuse

Visit our public contact career website at for more information.


For GS-5: Three years' general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.

For GS-7: One year's specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.

SUBSTITUTION OF EDUCATION: Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.

For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.

For GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement in a related field.


For GS-5 $37,009: For GS-7 $45,843 - Potential promotion to GS-11 $67,845 within two-three years with successful performance.

How to apply

This is an open call for resumes from returned and transitioning volunteers with noncompetitive eligibility (NCE). This is not a guarantee of employment. Please email your resume, college transcripts (if available) and evidence of non-competitive eligibility to


Panorama City, CA 91402
United States
Non-Competitive Eligibility (NCE):

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