Claims Specialist

Job posting
Closing date: 31 August 2019

Social Security has provided financial protection for our nation's people for over 80 years. Chances are, you either receive Social Security benefits or know someone who does. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history. We are one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations. We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of your information — helping you secure today and tomorrow.




The U.S. Social Security Administration (SSA) announces an open call for résumés from AmeriCorps VISTA alumi with noncompetitive eligibility (NCE).  This is not a guarantee of employment.

SSA is seeking job applicants with exceptional customer service skills for a Claims Specialist (CS) position in the Burbank, CA District Office.  The CS position is an entry level position for SSA’s field offices.  Incumbents are responsible for providing direct service to the public.  They conduct interviews and adjudicate customer’s claims for retirement, survivors and disability benefits.  Claims Specialists work with beneficiaries to establish continuing eligibility for payment, provide assistance with administrative appeals, authorize payment, offer referral services, and identify and investigate potential program abuse.  This is a career ladder position with promotion potential to the GS-11 level.  Initial selections are normally made at the GS-5 or GS-7 level.


GS-5: Three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.

GS-7: One year of specialized experience, that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position.

Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines. 

SUBSTITUTION OF EDUCATION: Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.

GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.

GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement in a related field.


$38,586 - $47,797

How to apply

Please email your current resume, college transcripts, short cover letter and proof of Non Competitive Eligibility (NCE) to the with subject line: "AmeriCorps VISTA ALUMNI Employment Consideration".


1420 W. Olive Ave
Burbank, CA 91506
United States
Non-Competitive Eligibility (NCE):

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