Customer Service Representative(CSR)

Job posting
Closing date: 31 August 2019

As the first point of contact in our offices, Service Representatives are responsible for speaking with beneficiaries or inquirers in person or by telephone to provide information on Social Security laws, rules, and regulations.  This includes obtaining information to determine eligibility and entitlement for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims.  The position is especially suited for a flexible, service-oriented individual who enjoys the challenge of a fast-paced work environment.         

For 75+ years, the Social Security Administration has served an important role in the lives of the American public.  Social Security has kept millions of elderly and disabled individuals safe from poverty.  With over 90% of the U.S. population covered by Social Security, new challenges require the dedication of a talented workforce that looks for opportunities to deliver service that meets the changing needs of the public. Our employees serve people from all walks of life, and assist individuals in establishing entitlement to benefits under Social Security programs.  By working for the Social Security Administration, your graduates can make an important difference in the lives of so many people and their own.

The Social Security Administration offers a competitive salary and a comprehensive benefits program that employees can customize for their individual medical and financial needs.  In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help employees balance life with Social Security and life outside of work. 

 

How to apply

Interested volunteers should send their contact information, Description of Service(DOS), resume, degree/transcript, and professional references directly to Natasha.Rogers@ssa.gov:

  • Applicants may qualify for positions based on education, experience, or a combination of the two. To receive credit, an applicant must provide a thorough description of experience(s) on their resume. The resume should explain an applicant's experience in all or most of the following areas and include dates for each work experience listed:

            1) Applying laws, regulations and written guidelines;
            2) Communicating orally with members of the public;
            3) Writing correspondence in response to inquiries; and
            4) Experience working with computers.

  • To qualify for the position based solely on education, an applicant must provide a copy of their college transcript(s).If a transcript is unavailable, a list of courses, semester/quarter hours, and grades is acceptable. This can be a current online version from the college/university. Upon selection, an official transcript will be required.

    We have a proud history of outstanding public service and look forward to recruiting a qualified individual who can contribute to our on-going success. Click on the following link for additional information on positions with Social Security: http://www.socialsecurity.gov/careers/ and to view online opportunities posted at www.usajobs.gov.

Location

1402 N Woodbine Road
Saint Joseph, MO 64506
United States
Non-Competitive Eligibility (NCE):
No

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