Customer Service Representative

Job posting
Closing date: 27 November 2020

The Social Security Administration is looking for candidates to fill our entry level customer service positions.

  • TOUR OF DUTY: Full-time, Monday-Friday, 8 hrs. per day. Flextime/Alternate work schedules may be available; Incumbent may be required to travel.

    TYPE OF POSITION: Permanent

Responsibilities

At the full performance level, the Customer Service Representative (CSR) provides a full range of assistance to beneficiaries, recipients, and the public, by telephone, in person, by correspondence, and/or through digital media, regarding all programs administered by the agency, using a wide variety of systems tools and applications. The incumbent interviews beneficiaries, their representatives, and/or the public or responds to their calls and inquiries; determines the nature of their problem or interest; explains technical provisions of SSA programs, elicits relevant facts and resolves problems with payments or eligibility; provides beneficiaries with information about eligibility and benefits being paid under all programs administered by SSA.

Travel Required

Not required

Supervisory status

No

Requirements

Qualifications

GS-5: 52 weeks of full-time specialized experience equivalent to the GS-4 level in the Federal Service performing the following tasks: (1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; (2) Answering questions from members of the public or their representatives to obtain or provide information; (3) Using a computer to reconcile discrepancies or entering data; and (4) responding to written inquiries and drafting a variety of other written products

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

Education

GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor's degree. One year of study is defined as 30 semester hours or 45 quarter hours.

Combining Education and Experience:
GS-5: Experience and education as described above may be combined to meet the minimum qualification requirements.

Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time graduate study.

If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.  Submit an electronic copy of your transcripts with title of course, number of credits, grade, and date of completion. All academic degrees and coursework must be from an accredited college or university recognized by the U.S. Department of Education. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. 

TRAINING: Candidates selected for this position will be required to attend a training class that lasts approximately 12 to 14 weeks. This training may be held outside of the selectee's normal commuting area.

This position is not eligible for telework.

Relocation expenses will not be paid.

Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

How to apply

Apply by sending your resume, Americorp certification letter and college transcripts to:  IL.FO.Bloomingdale@ssa.gov

Location

Bloomingdale, IL 60108
United States
Non-Competitive Eligibility (NCE):
Yes

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