Claims Specialist/Customer Service Representative

Job posting
Closing date: 16 August 2020

Claims Specialists speak with beneficiaries about Social Security benefits.

  • Interview applicants for benefits.
  • Determine a claimant’s initial eligibility for Social Security benefits.
  • Analyze evidence that will help make a determination.
  • Obtain, clarify, and verify data used to analyze claims and make benefit decisions.

Customer Service Representatives gather facts and evidence to establish eligibility for benefits.

  • Assist the public by answering a wide variety of questions both in person and via telephone.
  • Conduct interviews, investigate situations, and resolve issues.
  • Assess relevant information to determine ongoing eligibility for Social Security benefits.
  • Analyze a claimant’s benefit payment history.

How to apply

Please submit the following via

The subject line should be titled, “Vista Employment Consideration”:

* Resume

* Cover letter

* NCE certification. This position is available to applicants with active non-competitive eligibility (NCE) status. NCE is a special federal hiring status applicable for certain federal jobs.


Worcester, MA 01608
United States
Non-Competitive Eligibility (NCE):

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