On-Call Customer Service Lead

Job posting
Closing date: 1 September 2020

Community Resource Centers are designed to provide customers and residents a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access where possible), and provide up-to-date information in neighborhoods and communities when a community wide power safety shutoff event occurs.

Southwest Strategies is looking for qualified candidates to serve as on-call Customer Service Leads (CSLs) at Community Resource Centers. The 6-month assignment begins June 1 but we are hiring Leads at an ongoing basis.

Work would range from 1-3 days and will likely include 8-hour shifts, working with community members during emergency situations. CSLs will be responsible for:

  • Managing 1-2 Customer Service Support staff
  • Greeting customers, managing inquiries, handing out supplies
  • Leading safety briefings before shifts
  • Checking in with the Emergency Operation Center (EOC) on escalated issues
  • Supporting CRC setup, including setting up signage and supplies
  • Coordinating with media team on media inquiries
  • Providing clear and detailed reports during and after each shift
  • Maintaining consistency between shift changes by communicating with incoming/outgoing Community Service Lead


  • Be at least 18 years of age
  • 2+ years’ work experience in a community outreach or customer service position with direct customer contact in a high-paced, structured environment
  • Ability to use a smart phone application or other reporting tools to track CRC attendance, resources, information, etc.
  • Ability to work flexible schedules, extended hours, nights, weekends
  • Ability to lift up to 25 pounds
  • Valid California driver’s license with clean DMV record
  • Ability to report to work location on short notice (typically 24-48 hours from time of notification)


  • High school diploma, GED or equivalent work experience (Required)

Work Location:

  • One location


  • None


  • 8 hour shift
  • On call

How to apply

If you’re interested in the position, please send a resume to info@swspr.com.


Sacramento, CA 94203
United States
Non-Competitive Eligibility (NCE):

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