Social Security AdministrationAbout the organizationSocial Security has provided financial protection for our nation's people for over 80 years. Chances are, you either receive Social Security benefits or know someone who does. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history. We are one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations. We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of your information, helping you secure today and tomorrow.Duties
The U.S. Social Security Administration (SSA) announces an open call for resumes from AmeriCorps VISTA members with Noncompetitive eligibility (NCE). This is not a guarantee of employment. SSA is seeking job applicants with exceptional customer service skills for a Claims Specialist (CS) position in the Hollywood, CA area.
•Provides direct service to the public
•Conducts interviews and adjudicate customer’s claims for retirement, survivors and disability benefits
•Works with beneficiaries to establish continuing eligibility for payment.
•Provides assistance with administrative appeals.
•Offers referral services
•Identifies and investigates potential program abuse
Visit our public contact career website at https://www.ssa.gov/careers for more information. This is a career ladder position with promotion potential to the GS-11 level. Initial selections are normally made at the GS-5 or GS-7 level.
Three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.
One year of specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.
SUBSTITUTION OF EDUCATION: Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.
Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.
One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement.
SalaryGS-5: $39,873, GS-7: $49,390. Potential promotion to GS-11 $73,096 within two-three years with successful performance.
How to apply
If interested in an exciting Career in Hollywood, please send a resume, cover letter, and NCE with the subject line: “AmeriCorps Vista Employment Consideration” to SF.CA.968.HOLLYWOOD.CAREER@SSA.GOV. Fluency in other languages is a plus.