The U.S. Social Security Administration (SSA) is accepting résumés from RPCVs and transitioning Peace Corps staff with noncompetitive eligibility (NCE) for the Lakewood, Colorado Social Security field office.
Chances are, you either receive Social Security benefits or know someone close to you who does. Social Security has provided financial protection for our nation's people for over 80 years. With Retirement, Disability, and Survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history. We are one of the largest independent agencies in government with over 60,000 employees. We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of the American public.
The Social Security Administration is seeking job applicants with exceptional customer service skills for a Claims Specialist (CS) position in the Lakewood, Colorado Social Security field office. This position is an entry level position for SSA’s field offices. Incumbents are responsible for providing direct service to the public. Staff members conduct interviews and adjudicate customer’s claims for retirement, survivors and disability benefits. Claims Specialists also assist beneficiaries establish continuing eligibility for payment, provide assistance with administrative appeals, authorize payment, offer referral services, and identify and investigate potential program abuse. This is a career ladder position with promotion to the GS-11 level after successful completion of agency training, and individual growth and development. Entry level is normally made at the GS-5 or GS-7 level dependent upon individual qualifications.
For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.
For GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement in a related field.
For GS-5, three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.
For GS-7, one year of specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.
SUBSTITUTION OF EDUCATION: Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.
How to apply
Please email your resume, DOS letter and unofficial transcripts to CO.FO.firstname.lastname@example.org