Case Manager

Job posting
Closing date: 6 December 2020


THC is a non-profit housing, support services, legal, and advocacy organization. THC provides

housing and comprehensive services that help disenfranchised low-income people in San

Francisco increase stability. THC’s Mission and Core Values are key to successfully supporting

our clients.

About This Position:

The Case Manager works interdependently in a Tenderloin Housing Clinic (THC) residential hotel(s) providing support services to formerly homeless single adults. This position helps to support tenant stability and wellbeing by providing compassionate services using harm reduction, motivational interviewing and other best practice techniques.

Job Duties:

  • Manage a caseload of formerly homeless single adults, many of whom have mental health disabilities, substance abuse issues and/or medical issues.

  • Conduct outreach visits immediately upon entry to the hotel, in the months following entry, and whenever else needed.

  • Conduct initial and ongoing needs assessments and follow-up visits, and provide a full range of case management services to tenants with the client-driven goals of housing retention and life quality improvement.

  • Aid tenants in establishing and maintaining appropriate benefits and making monthly or bi-monthly rent payments.

  • Assist tenants with unit habitability issues and regularly accompany hotel managers on monthly pest control and unit inspection visits.

  • Build an active tenant community and environment of support by hosting regular community events, tenant groups, and social activities; collaborate with Case Managers, Property Management staff, and tenants to maintain comprehensive community events programs at THC hotels.

  • Respond to tenant-related crises, including providing de-escalation intervention and support to highly agitated tenants.


  • BA/BS required or must have 2 years’ verifiable experience providing case management services to homeless or formerly homeless population without a BA/BS.

  • Must have a minimum of 1 year of experience working with diverse, low-income, homeless or formerly homeless population.

  • Must have case management and/or outreach experience.

  • Must have a thorough working knowledge of Microsoft Office Suite.

  • Must have experience working within databases, and have excellent data entry skills.

  • Must have a strong working knowledge of mental health and substance abuse issues.

  • Must have an understanding of the harm reduction model in a supportive housing context.

  • Experience working in non-profit or public sector strongly preferred.

  • Some group facilitation experience preferred.

* This is not a full list of the duties and requirements.

Work hours and location:

Monday-Friday 8am-4pm

Positions are located in either our Tenderloin or Mission properties

Salary and benefits:


Full-time position

Benefits include medical, vision, and dental


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions.


While performing the duties of this job, the employee frequently and alternatingly is required to

stand; walk; sit; use hands to handle, hold, grasp, and feel; reach with hands and arms; talk; and hear. The employee frequently is required to climb stairs; stoop; kneel; crouch; crawl; push; and pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, peripheral vision, and the ability to adjust focus. This position requires the frequent use of computer office software and databases, and a multiple-line telephone. Travel throughout San Francisco frequently is required.


THC worksites are located in densely populated urban environments in which there is a great deal of activity. The majority of THC’s worksites are in Single Room Occupancy residential hotels and community drop-in centers. Like many urban areas, the communities with which THC works face challenges such as poverty, trauma, untreated mental health disabilities, active substance use, and illegal activity. THC works to empower its tenants and strengthen the communities that face these challenges.

While performing the duties of this job, the employee frequently may be exposed to outdoor weather conditions, toxic or caustic fumes or chemicals, notably pest treatment chemicals, blood, bodily fluids, and pests. The noise level in the work environment is usually moderate and occasionally high.





How to apply


San Francisco, CA 94102
United States
Non-Competitive Eligibility (NCE):

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