Compass Family Resource Center Bilingual (Spanish) Case Manager

Job posting
Closing date: 31 December 2020

COMPENSATION : $24.50/hr + $1.50/hr bilingual premium if applicable + Full Benefits

PROGRAM: Hamilton Shelter Program   |  260 Golden Gate Avenue, San Francisco, CA 94102

REPORTS TO: Family Services Manager

WORK SCHEDULE: Monday- Wednesday and Friday 9:00 am – 5:30 pm and Thursday 11:30 am- 8:00 pm  

STATUS: Full-Time


Hamilton Families   

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit       

Program Overview

Hamilton Families Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day and critical social services to 50 families a night (about 150 individuals) for up to six months. The program provides emergency beds for families in immediate crisis and private rooms for families on the city’s shelter waitlist. Participants receive comprehensive support services that include case management with referrals and linkages to community services and benefits, employment and life skills training, access to basic health services, children’s services, three meals a day, and innovative and direct assistance in securing permanent housing.

The Case Manager provides families with case management and support to assist them with gaining stability and obtaining permanent housing.

Primary Duties and Responsibilities 

•    Provide case management services to approximately 12 families experiencing homelessness. Case management services may include but are not limited to intake, assessment, development and implementation of service plans, referrals to community-based resources, housing and employment advocacy, designing and facilitating participant group workshops, advocacy and support for issues relating to mental and physical health and disabilities, domestic violence, substance abuse recovery, family reunification, child welfare advocacy, life skills training, and crisis intervention.

•    Participate in family intake and orientation to the program. Develop, implement and document family action plans with participants that identify and address their needs including but not limited to housing options, recovery issues, children’s needs, and short-term goals. Identify, network with, and refer participants to community-based services as appropriate. 

•    Follow and reinforce program policies, eligibility requirements, and expectations for families to participate in the program.

•    Communicate and collaborate with other case managers, supervisors, program staff, and community partners and service providers to provide optimal support to families.

•    Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics in a timely, clear and thorough, accurate, and legible manner. Compile, complete and submit required reports and information documenting services provided to participants, and data related to program service and outcome objectives. Review and present progress of each family in weekly case conferences. Prepare reports and presentations as required.

•    Attend and participate in scheduled case review meetings, staff meetings, and trainings; and represent HF in the community as needed. 

•    Comply with regulatory agency requirements, agency and program policies and procedures. Case Managers in residential programs may also be required to attend hearings and arbitrations in accordance with the City’s Shelter Grievance Procedure.

•    Promote values of self-sufficiency and empowerment throughout work with participants.

•    Promote and facilitate active participation by participants in program services.

•    Complete additional, designated shift-specific and site-specific tasks.

•    Must be available to work Monday-Friday and some evening hours.

•    Perform extensive charting, data entry and documentation.

•    Other duties as assigned.

Qualifications, Skills and Abilities

•    A minimum of 3 years of experience performing case management duties in a health or human services field OR a Bachelor’s degree in social work, psychology, or related field from an accredited college or university and a minimum of one year of experience providing support services to families and/or individuals in a human services setting, including one year experience providing case management. Able and willing to work with diverse staff and participants.

•    Proficiency in Spanish required. 

•    Experience in a crisis setting and able to respond appropriately to emergencies including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed.

•    Experience providing support services to participants with mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, Child Protective Service agencies, HIPAA and crisis intervention techniques.

•    Demonstrated knowledge of issues facing program participants (e.g. substance use, mental health, domestic violence, resources for undocumented individuals, workplace reintegration, etc.).

•    Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Able to make regular entries into a web-based participant database. Must be available for occasional evening hours as work schedule includes some evenings.

•    Bilingual positions require providing verbal and written program and other information as needed to participants who are predominantly monolingual in the language for which a bilingual premium applies.

•    Essential job functions require using a telephone, working at a standard computer terminal, ability to follow reasonable ergonomic accommodations, sit for long intervals, walk, stand, reach, bend, lift and carry up to 20 pounds. 

•    Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.

Compensation and Benefits

Great benefits: Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24 Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride sharing services like Lyft Line and Uber pool.

Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.

Time off:  HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.

Long-term benefits: HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long-term benefits!

How to apply

Apply at


San Francisco, CA 94102
United States
Non-Competitive Eligibility (NCE):

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