JOB TITLE: SNAP Outreach Specialist
SUPERVISED BY: SNAP Outreach Specialist Supervisor
# OF DIRECT REPORTS: Varies – interns and volunteers as available
HOURS: Full-Time; 40 hours/week
LOCATION: Remote; working from home and various community agencies in the metro area.
Responsible for providing information and assistance to people potentially eligible for the MN Supplemental Nutrition Assistance Program (SNAP). This may include direct application assistance, in person and digital community outreach, and providing community education about the program. Also responsible for creating and maintaining relationships between Second Harvest Heartland (SHH) and community organizations and agencies with the goal of increasing SNAP enrollment and utilization in targeted counties and among communities experiencing barriers to accessing benefits.
DUTIES AND RESPONSIBILTIES
- Consistently exemplify the vision and values of Second Harvest Heartland.
- Remain current with MN SNAP and MN Department of Human Services/OEO SNAP processes and procedures, as position requires.
- Maintain an understanding of program barriers and policy issues related to MN SNAP. Identify and develop strategies to overcome barriers that prevent people from fully utilizing SNAP.
- Perform community education and outreach efforts including: (1) Provide detailed explanation of benefits to potentially eligible people. (2) Offer Minnesotans information to apply for the program with, or without, additional assistance and support materials. (3) Solidify new partnerships with agencies, organizations, counties, and individuals.
- Provide detailed explanation of outreach and screening opportunities to member agencies, particularly food shelves/pantries. Provide training, support and supervision of efforts and assistance, when possible.
- Identify new sites to partner with, transition sites for optimal outcomes, and retire unproductive sites, collaborating interdepartmentally when appropriate.
- Offer follow-up and additional support should any matters regarding SNAP policy, outreach, or the application process itself require additional assistance or education. Be able to explain and assist applicant through appropriate complaint and/or appeals channels.
- Develop and maintain innovative outreach methods for identified populations which may include working poor, families, seniors, people from diverse cultures and backgrounds, immigrant populations, etc.
- Collect required data and, as assigned, develop, and implement systems and materials necessary for the tracking of program efforts, processes, and outcomes.
- Educate community members and organizations about SNAP through public presentations, small group and one-on-one meetings, and other communication channels. Work to dispel myths, break down stigma and overcome other barriers to program application.
- Interpret policy at the state and federal level regarding federal SNAP; ensure accurate information is given to potential applicants and interested community members. Provide feedback to management and DHS.
- Develop and maintain strong relationships with other support organizations including the State of Minnesota DHS/OEO, Hunger Solutions MN and other Feeding America Food Banks. Leverage these relationships to advocate for more client support and assistance, as appropriate.
- Occasionally recruit, train, support and supervise volunteers and interns, in coordination with the SNAP Community Engagement Coordinator and the SNAP Outreach Coordinator.
- Provide SNAP Outreach office coverage as assigned.
- Must be comfortable working with people from all walks of life and diverse backgrounds.
- Meet monthly individual and team assigned goals, including, but not limited to referral and application goals.
- Contribute to creation and realization of short- and long-term business objectives.
- Demonstrate behavior consistent with SHH’s mission, vision and values every day.
- Understand safety policies and actively promote safe practices in the workplace.
- Ability to build strong, constructive relationships with a diverse range of individual and organization partners where common goals can be discovered, jointly shared, and owned for maximum impact.
- Strong commitment to equity. Ability to work with individuals regardless of ability/disability, and from all ethnicities, genders, races, religions, sexual orientations, and socioeconomic backgrounds.
- Demonstrate the ability to support the work of others: (1) Have a high level of understanding and respect of the urgency and needs of others. (2) Ability to see how actions impact others. (3) Willingness to put the needs of internal and external customers first.
- Support innovation with an openness to new ideas, learning from others, and the flexibility to support change.
- Demonstrate the ability to identify issues or areas of improvement and the willingness to address them.
- Learn and maintain SHH, state and federal confidentiality and data privacy standards for personal information of employees, volunteers, clients, donors and others.
- Demonstrate enthusiasm and positive attitude.
- A combination of experience and education generally attained through a minimum of 3 years’ experience of customer service/customer contact or human services and/or post-secondary education in a related field(s) (social services, community engagement, public health, etc.).
- Valid MN driver’s license and good driving record. Must have access to reliable transportation.
- Ability to speak a second language (Somali, Spanish, Hmong, Russian, Vietnamese, etc.) to better serve our diverse client base is preferred, but not required.
- Experience working with diverse populations and community based/nonprofit organizations preferred.
- Demonstrated ability to effectively communicate with professional English skills in written and oral forms.
- High quality customer service/sales skills (exhibit objectivity, calmness, and helpfulness).
- Ability to listen, assess and troubleshoot resistance to program enrollment, identify barriers and work toward resolution of concerns.
- Demonstrated familiarity with Microsoft Office, Office 365, and the ability to learn other computer software programs.
- Comfortable speaking on the phone for long periods of time, communicating through email and text, and talking face-to-face with others.
- Ability to work with flexibility, efficiency, and enthusiasm, both individually and as part of a team in a fast-paced, high-demand environment.
- Demonstrated ability to plan, manage and follow through on multiple daily tasks and projects with attention to the details.
- Experience training/teaching and public speaking.
- Supervisory experience (staff, volunteer, intern, etc.) is helpful.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Below is a table with the percentage of time that this position is expected to be engaged in the following physical requirements.
How to apply
To apply, please visit www.2harvest.org. Click on About Us and then Careers. Click on job title to apply.
Second Harvest Heartland is an EOE/AA employer.