Homeowner Services Intake Associate

Job posting
Closing date: 1 June 2021

Who We Are 

Habitat for Humanity of Metro Denver is part of a global housing organization that is dedicated to eliminating substandard housing locally and worldwide. We construct, renovate, and preserve affordable houses; advocate for fair and just housing policies; and provide training resources to empower low-income families to be self-sustainable.  

What We Value 

At Habitat for Humanity of Metro Denver, we are committed to building an environment of inclusion and acceptance that values diversity across all areas of our business. 

Habitat for Humanity of Metro Denver's Inclusivity Statement:   

"Habitat for Humanity of Metro Denver will actively include people from all walks of life in our work and be intentional about developing a diverse and inclusive network of partners. Together we embrace our common humanity, as we work side by side building a community where everyone has a decent affordable place to call home." 

Are you inspired by a work environment that celebrates and values diversity, welcomes differences and leverages the collective strengths of all people?  If so, we’d like to hear from you!  

GENERAL DESCRIPTION:  

The Homeowner Services Intake Associate supports the smooth operation of Habitat’s application process for all housing programs. The primary objective of this position is to provide comprehensive administrative support to the Homeowner Services department. The Homeowner Services Intake Associate is a person who can work with a diverse group of community members, applicants, staff, and volunteers to create a clear understanding of the intake process and provide a satisfying customer experience.  

CORE RESPONSIBILITIES:  

  • Uphold Habitat Metro Denver’s commitment to Affirmatively Furthering Fair Housing (AFFH), the Fair Housing Act, Equal Credit Opportunity Act and Habitat Metro Denver’s Inclusivity goals.   

  • Educate community members on homeownership and home repair program requirements and the application process, ensuring prospective applicants can easily navigate through the programs. Ensure excellent customer service.   

  • Provide outreach support to Program Managers including attending community outreach events.  

  • Provide administrative assistance and ensure that information on program applicants and future homeowners is updated in the appropriate database and applications are processed in a timely manner.  

  • Manage phone calls and walk-ins from prospective program applicants.  

  • Collaborate with the Marketing department to create marketing flyers and keep the housing programs webpages current.  

  • Partner with Volunteer Engagement Department to recruit and support Core Volunteers to support the needs of the Homeowner Services department.  

  • Build and maintain relationships with other service providers and make appropriate referrals as needed.  

  • Successfully manage the preparation and execution of Housing Program Information Sessions.  

  • Manage relationships with external vendors to ensure on time deliverables.  

  • Oversee the smooth operation of the Homeowner Services Computer Lab.  

 

 KNOWLEDGE & SKILLS:  

  • Exceptional organization and oral and written communication skills  

  • Excellent interpersonal skills with diverse types of people   

  • Ability to manage multiple projects simultaneously  

  • Diplomatic in delicate situations with volunteers, staff, families, or other stakeholders  

  • Proficient with Microsoft Office, databases and ability to learn as needs of the job and available technology evolves  

  • Comfortable with public speaking   

  • Fluency in Spanish strongly preferred   

  

EDUCATION, EXPERIENCE:  

  • College degree or equivalent combination of education and experience to demonstrate understanding of short-term and long-term program/project management  

  • 1 or more years of experience in an applicable setting such as social services, housing, and/or nonprofit programs preferred 

  • 1 year or more of volunteer management experience preferred.  

  • 1 or more year in a customer service setting  

  • Multimedia and culturally relevant marketing experience preferred  

  • Must possess a valid Colorado driver license and maintain a driving record in accordance with the Employee Handbook    

 

For more information about this opportunity or to learn more about Habitat for Humanity of Metro Denver, please visit: www.workforhabitat.org or apply by clicking the link below.  

 

Hourly pay range: $17.34 - $19.24. Compensation commensurate with applicable experience and education.   

 

 

Benefits available include medical, dental and vision insurance options; 401k savings match; Paid Time Off for vacation, sick, holidays, floating holidays, Healthy Families Workplace Act (HFWA) Leave; Parental Leave and paid time to volunteer. 

How to apply

Please send resume and cover letter to HRRecruiting@habitatmetrodenver.org for consideration.

Habitat for Humanity of Metro Denver is pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin. Habitat for Humanity of Metro Denver upholds and abides by all Federal Fair Housing and Lending standards

Location

Denver, CO 80211
United States
Non-Competitive Eligibility (NCE):
No

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